Dunvegan Family Office Services Inc. Get in touch

A mandate is only as good as its edges

Most of what follows is unglamorous, and that is rather the point. The things that damage a family balance sheet are almost never dramatic. A call funded late by selling the wrong thing. A slip that arrives after the return is filed. A cost base nobody rolled forward. A guarantee nobody wrote down. A date that arrives with three months of planning time instead of three years.

Explore the services
A still alpine lake beneath layered mountains

Six areas. One combined monthly retainer.

Two senior principals who do the work rather than supervise it. This page describes what we take responsibility for, what we deliberately do not touch, and where the line between the two sits, because in this work the line is the product.

External CFO

The finance function you would otherwise have to hire

Budgeting, cash and liquidity, treasury, the debt register, and payments under approval controls.

Most structures at this scale have excellent bookkeeping and no finance function. The difference shows up on the day you need to know, within the hour, whether you can fund a call, service a facility and complete a purchase in the same month without selling something you did not want to sell.

We run the finance function. Budgeting and forecasting across the whole group rather than one entity at a time. Cash and liquidity managed forward, including against uncalled capital commitments, so that a call landing in a thin quarter is a scheduling matter rather than a forced sale. Intercompany funding planned rather than improvised. Treasury and foreign exchange: cash positioned across entities and currencies, with conversions implemented only once you have approved them.

We maintain the two registers most families do not have. A group debt and guarantee register, with every facility, maturity, renewal date, financing term, covenant and outstanding guarantee in one document. A loan account record covering intercompany balances, shareholder loans and prescribed-rate loan interest, so that the expensive surprise is found in January rather than at a reassessment.

Then the unglamorous half: the corporate and personal expense boundary, kept clean while it is still easy to keep clean. A periodic close and entity-level management reporting, so the numbers exist before the moment you need them. Banking administration and signatories. Bill payment, released only under the approval controls set out below.

"External CFO" describes a service function performed for you. It is not an appointment as a director or officer of any of your entities.

Investment oversight and administration

Everything around the decision, and none of the decision

Capital calls, the commitment register, manager monitoring and position-level records.

Start with the boundary, because it defines the work.

Dunvegan does not provide investment advice and makes no investment recommendations. We do not select, size or source investments, and we do not choose your managers. Those decisions are yours, taken with a registered adviser if you want one. What we do is administer, analyse factually on request, monitor and report. That is a line we hold on purpose, and it is worth asking every firm you speak to where theirs sits.

It removes less than you would think, because most of the cost and most of the errors in a private portfolio live in the administration.

Capital calls and distributions administered against their real deadlines and funded from the right entity on time. The unfunded commitment register: what you have promised, to whom, and when it is plausibly called, modelled against the cash that will actually be available. Investor onboarding, KYC and documentation, including W-8BEN-E, W-9 and FATCA and CRS certifications tracked on an expiry calendar, so that a distribution is never reduced by a form that quietly lapsed. Position-level records for private credit and mortgage positions, reconciled to manager statements, with the administration continuing alongside your counsel if a position goes into workout or enforcement. Manager monitoring and manager calls, with the questions written down beforehand and the answers written down afterwards, so that somebody has read the last four quarterly letters before you take the fifth.

When something new is in front of you, we take it apart factually: terms, fees and the fee waterfall, structure, liquidity and lock-ups, transfer restrictions, tax characteristics, reporting obligations, operational demands, and what one more commitment does to the total you have already promised to fund. You get the mechanics laid out for your decision, without any view on investment merit or suitability.

Owner's representative at operating companies held as investments. Reading the statements and the variance, watching distributions, intercompany balances, debt and covenants, preparing you for board and shareholder meetings and attending as your representative where that is useful. Their accounting, their budgets, their systems and their projects remain theirs. Acting as owner's representative does not make us a director or officer of the company, and we exercise no powers of management.

Tax, accounting and compliance

A position you hold all year, not an event in March

Bookkeeping through the year, the investment package, the calendar, tax-authority accounts.

Tax records matter long before a return is filed. What usually goes wrong is not planning. It is records: a cost base nobody rolled forward, slips that arrived in April and were posted to the wrong entity, a date that came into view eighteen months too late to do anything elegant about.

This is where the two-firm arrangement earns its keep, so the split is explicit.

Kailey McLeod Professional Corporation will perform the annual compilation engagements, the corporate and trust returns, and the personal returns including instalments, foreign tax credits and Form T1135 where the threshold is met, together with professional tax advice within its own engagement, once CPA Ontario grants its Certificate of Authorization.

Dunvegan keeps the books through the year rather than reconstructing them at the deadline. It assembles the annual investment package: the slips a private portfolio generates, T5013, T3, T5, US Schedule K-1 and 1042-S, chased, collected and reconciled, with the supporting investment tax records, the adjusted cost base and the at-risk rollforwards, delivered to the preparer as one organised package rather than a box. It administers the tax calendar, your CRA accounts and correspondence, GST and HST, and the annual returns to the corporate registry, and it coordinates the professional corporation, external tax counsel and any specialist you retain.

On structuring, our role is identification and coordination rather than opinion. We bring things forward in time to act on them: an estate freeze whose preferred shares, redemptions and accruing growth need tracking, a partnership interest whose cost base is heading towards zero, a family trust's twenty-first anniversary that belongs on the table years ahead. That date has never once been the problem. Not knowing it was coming is.

Professional conclusions come from the professional corporation or from external tax counsel. Designing and executing a reorganisation, and formal opinions, are separate engagements.

Consolidated reporting and internal valuation analysis

One position, not a stack of statements

One position across every entity, with internal valuation and scenario analysis.

Most families can answer "how did the fund do" and cannot answer "what do we own, across everything, this morning". The second question is the one that governs decisions.

Consolidated positions and net worth statements across every entity, so that your position is one document rather than an exercise in addition. Group-level performance reporting. Monthly entity-level reporting and cash position, quarterly consolidated reporting with a review already in the diary rather than requested.

The part that changes how decisions get made is the stress testing: what a liquidity event, a cluster of capital calls landing in the same quarter, a valuation decline, a rate movement or a tax event does to the consolidated position, run before the event rather than after it.

Internal valuation of fund positions from capital account statements, and internal valuation analysis of operating company and real estate holdings, including review of the third-party appraisals you receive rather than filing them, as an input to your own evaluation of a transaction.

Internal valuation analysis is prepared for your use. It is not prepared to Chartered Business Valuator standards and is not intended for third-party reliance. Where an independent or professionally qualified valuation is required, it is obtained from someone qualified to give one.

Asset oversight and adviser coordination

The gap between advisers is where things are lost

Property and insurance administration, and one point of contact across your advisers.

Real estate. Oversight of the property portfolio and coordination with your appointed property manager. Routine tenant and lease administration, property tax, utilities and vendor invoices, instructing leasing agents. Marketing, material disputes, enforcement and representation before the Landlord and Tenant Board sit outside. Where a step turns on legal judgment we coordinate with counsel rather than determining legal rights.

Insurance. The schedule and the renewal calendar maintained, information assembled and put in front of your broker on time, communication kept moving. We do not assess or recommend coverage, limits, exclusions or adequacy. That is your licensed insurance professional's work, and the coverage decision remains yours.

Coordination. One point of contact across counsel, tax counsel, insurance brokers, bankers and lenders, investment managers and registered advisers, property managers and valuators. We hold the list of outstanding matters, chase them, and escalate a gap or a delay when it happens rather than reporting it three months later. Your advisers remain responsible for their own advice, work product, filings and deadlines. What changes is that somebody is watching whether the handoffs between them actually happened, and that somebody is no longer you.

Family governance

The conversations that get postponed

Family meetings, and the education that lets the next generation take part.

Put it precisely. If you were unreachable for a month, who takes the call from the bank? Who knows which company owns the building? Who has ever seen the consolidated statement?

The common answer is that one adult child could probably work it out, given time, and that nobody has ever been shown the whole picture because there has never been a document that contains the whole picture.

Family meetings prepared, facilitated and recorded, with materials written to be read by people who do not work in finance. Next-generation orientation to the structure, the entities and the obligations, so that participation is possible before it is required.

Provided on a reasonable periodic basis within the retainer. A substantial standalone governance, succession or education project is scoped separately.

Operating principles
No custodyAssets remain with your custodians.
No discretionInvestment decisions remain yours.
Your approvalEvery payment requires approval.
Your dataA complete export on termination.

What sits outside, and why we say so first

A retainer that quietly absorbs anything is a retainer that will be repriced. Ours has a stated edge, and the edge is what makes the number predictable.

Outside the retainer: tax authority audit support, objections and appeals. Discrete tax planning projects, implementation work and formal opinions. Corporate reorganisations, estate freezes and trust distributions. Buy-side due diligence on an operating acquisition beyond a letter of intent. Running a sale process. Arranging financing for a new acquisition or development. Formation and first-year setup of new entities. Trustee resolutions and beneficiary distribution mechanics. Corporate secretarial work and minute books. Landlord and Tenant Board representation. Litigation support and expert witness work. Operating and execution work inside investee companies. Third-party fees and disbursements.

The mechanism matters more than the list. Anything outside is scoped in writing and quoted before it begins. Where the work is genuinely open ended, you receive an estimate with a not-to-exceed cap, and work beyond that cap requires fresh written approval. Nothing commences, and nothing is billed, without your written approval in advance.

Two firms. One relationship. One number.

Dunvegan Family Office Services Inc. does the family office work: the finance function, the administration, the reporting and the coordination. Kailey McLeod Professional Corporation, a professional corporation incorporated in Ontario, will do the compilation engagements and the corporate, trust and personal returns, under its own engagement letter and the professional standards and obligations CPA Ontario imposes on its licensed firms, once CPA Ontario grants its Certificate of Authorization. There is no ownership link between the two corporations.

You agree one combined monthly retainer. The allocation between the two firms follows the work each performs and can move over time. The amount you pay does not.

Professional accounting work belongs inside a professional corporation, with the obligations that go with it. Family office administration does not need to be folded into it to sit beside it.

Where to start

The first conversation is about your structure, not about ours. Six questions: why now and what prompted it; the structure today, every entity, trust and jurisdiction; who your advisers are and who coordinates them; what a normal month actually asks of you; what crosses your desk and how it gets vetted; who in the next generation needs to be ready, and for what.

Bring your accountant and your lawyer if you want them there. Everything above is written to be examined, and the questions they will ask are the questions we would rather answer at the beginning than at the end.

Arrange a conversation

Nothing you send before an engagement is agreed in writing is treated as confidential.

Get in touch

We would be glad to hear from you.

New enquiries are read and answered by a principal. We reply within one business day.

This opens a pre-addressed message in your email application. Nothing is sent until you send it.

A first conversation may cover

  • What your structure actually looks like today
  • Where work is currently falling between advisers
  • How we would run it, and what we would not touch
  • Whether this is a job we should be doing at all

Bring your accountant, or your lawyer, or both. Nothing you send before an engagement is agreed in writing is treated as confidential.

AI DRAFT · NOT FINALIZED · NOT HUMAN-REVIEWED